Effective from: 10/11/2022
Last updated: 10/30/2023
1.1 Before using our website please read these Terms and Conditions carefully. By registering a Player Account with Casinotogether.com You (“You”, “Player”, “User”) agree to comply with these Terms and Conditions, including payment processing and games.
1.2 The website Casinotogether.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Tsokel N.V, a company based in Abraham de Veerstraat 9, Willemstad, Curaçao, under the gaming license number 365/JAZ issued by Gaming Services Provider N.V, authorized and regulated by the Government of Curacao. CasinoTogether is operated by Tideva Ltd Acting as a merchant of Record, Tideva Ltd, a company incorporated under the laws of Cyprus with registration number 593462, and registered at Griva Digeni, 81, Marinos Court, 3rd floor, Flat 301, Larnaca 6043, Cyprus. Tsokel NV is a 100% subsidiary of Tideva Ltd.
1.3 It is the Player’s sole responsibility to inquire and be fully informed about the legality of online gambling within the country or territory from which they are playing.
1.4 In case of dispute over payments, the laws of Curaçao prevail.
1.5 These Terms shall be governed by and construed in accordance with the laws of Curacao. You accept the exclusive (sole) jurisdiction of the courts of Curacao in the event of any legal dispute (including claims for damages and counterclaims) that may arise in connection with the creation, legality, result, interpretation, or legal relationships of the legal relationships created by the Terms.
2. CHANGES TO TERMS AND CONDITIONS
2.1 Casino management reserve the right to change and update these Terms and Conditions as required for commercial, customer service, legal or regulatory reasons.
2.2 Players will be notified of significant changes to the Terms and Conditions by email.
2.3 All changes to the Terms and Conditions will be published on the website. Published changes to the Terms and Conditions are effective immediately. Therefore, we do recommend all Players revisit this page regularly for updates.
2.4 Should You not wish to accept the Terms, You will be able to close Your account by following the steps set out in clause 24 below and You should immediately cease using our Website and the Services.
2.5 We may, at any time and at our sole discretion, alter, amend or withdraw our Services, or any part thereof (including any promotions). Including but not limited to values, features, specifications, capabilities, functions, and/or other characteristics of the website, games, and/or Services.
2.6 We may, at any time and at our sole discretion, remove You from marketing distribution lists so that You do not receive any future offers or promotions from us. In this event, You will and are no longer eligible to qualify for any of our promotions. If You have already met the qualifying criteria for any promotion in respect of which You have already been notified, then You may be entitled to participate in that promotion subject to the relevant promotional terms and conditions.
3. WHO CAN PLAY
3.1 The Casino accepts Players only from those countries and geographic regions where online gambling is allowed by law. It is the Player’s sole responsibility to inquire about the existing gambling laws and regulations of their jurisdiction before placing bets on the website.
3.2 A Player may only register and play at The Casino if they are of legal age (the minimum is 18 years of age) for online gambling in their jurisdiction. It is the Player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
3.3 It is entirely and solely the responsibility of You, the Player, to enquire and ensure that You do not breach laws applicable to You by participating in the games. Depositing real funds and playing for real money is subject to the laws of Your country, and it is Your sole responsibility to abide by the regulations of Your local jurisdiction.
3.4 The Company reserves the right to request age verification documentation from the Player. Players who fail to meet the minimum age requirement will have their accounts suspended.
3.5 We may, at our sole and absolute discretion prevent persons located in certain territories or jurisdictions from accessing the Website, registering an account, and/or otherwise being able to access or use the Services.
3.6 Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, Australia, United Kingdom, Spain, France, Netherlands, Dutch West Indies, Curaçao. The Casino cannot guarantee the successful processing of withdrawals or refunds in the event that a Player breaches this Restricted Countries policy.
3.7 We deploy technological solutions to prevent persons located in Restricted Territories from accessing the Website, registering an account, and/or otherwise being able to access or use the Services.
4. AVAILABILITY OF GAMES
4.1 Certain games may be unavailable in Your jurisdiction, depending on the current policies of each game provider.
4.2 Please be aware that using a VPN to bypass a game provider’s block is strictly prohibited and may result in account closure.
4.3 NetEnt games are unavailable for the following countries: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
In addition to the above, Street Fighter Video Slot is not available for the following countries: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
Fashion TV Video Slot is not available in the following countries: Cuba, Jordan, Turkey, and Saudi Arabia.
Planet of the Apes Video Slot is not available in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine.
Vikings Video Slot is not available in the additional jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
Narcos Video Slot is not available in the following territories: Indonesia, and South Korea.
Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse, and The Invisible Man), are only available in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.
4.4 Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent Players from the countries to reach the games, but if a Player from any of the stated countries wins a jackpot, the jackpot winnings will be annulled.
5. PLACING YOUR BETS AND FAIRNESS OF GAMES
5.1. You may only bet up to the lesser of
- the amount held in Your account,
- any limits set in the Game Rules.
5.2. We will not be responsible, or liable to You, under any circumstances if You play a game and have not fully understood the Game Rules and/or how the game is operated.
5.3. You confirm that You are fully aware that there is a risk of losing money when interacting with the Services. By using our Services, You acknowledge and agree that You are wholly responsible for any losses You may suffer. You agree that Your use of the Services is at Your sole option, discretion, and risk and further, that You will have no claim(s) whatsoever against us, or any of the group of companies of which we are a part, or any of their respective directors, officers, shareholders or employees.
5.4. All games featured on our website are provided by reputable third-party game developers and are tested and certified by independent testing laboratories to ensure fairness and accuracy of, among other things, the games’ random number generators (“RNG”) and the return to Player percentages (“RTP”).
5.5. You acknowledge and agree that we have no control over the technical operation and/or functionality of any games featured on the Website and that we will not be held responsible, and will not be liable to You, in respect of any bug, error or defect in any game which may cause any drift away from the stated RNG and RTP norms for said game.
5.6. Individual games may be subject to maximum payouts, as detailed in the relevant Game Rules. You acknowledge and agree that it is Your responsibility to ensure that You understand the Game Rules for any game that You wish to play and that You are comfortable that a bet You place, if successful, may exceed the maximum payout, as per the relevant Game Rules.
6.1 To view the terms and conditions for using bonuses, please click here.
7. CUSTOMER SERVICE
7.1 Customer service is available daily through live chat or email.
7.2 Any abuse or behavior towards our staff deem inappropriate may lead to suspensions or the final closure of the account.
8. THE FIGHT AGAINST MONEY LAUNDERING AND THE FINANCING OF TERRORISM
8.1 We are subject to the laws against money laundering and terrorist financing. In this regard, we must exercise due diligence on all accounts. Information provided to us, for account verification or reasons set forth in our terms and conditions, will be treated in accordance with our privacy and data protection policy, and may not be used for any other purpose.
8.2 The Player hereby acknowledges and agrees that we will use the information provided for our due diligence obligations, to carry out public research, and to carry out checks to verify the veracity of the data provided to us.
8.3 While we are applying our due diligence measures, the Player may continue to use their account. Withdrawals will not be permitted from this account until our verification procedure is completed.
8.4 Where we are unable to fulfill our due diligence obligations because we have not received the required information from the Player or we are unable to verify their identity, no further activity can be undertaken from the account and the account will be blocked and/or closed. Any deposited funds present in the account at this time will be returned unless it is necessary for us to delay or withhold payment of all or part of the Player's funds to comply with our legal obligations.
8.5 The Player agrees to cooperate and provide additional information and/or supporting documents necessary for the fulfillment of our obligations. Any communication for the provision of information/documentation should not be considered final communication in this regard.
8.6 If we learn or suspect that the information provided by the Player is materially false, we will cancel the registration and take any other further action required by law. We will not pay any winnings in such circumstances.
9. ACCEPTED CURRENCIES
9.1 The Casino website accepts the following currencies: EUR, USD, CAD
10. FEES AND TAXES
10.1 You are fully responsible for paying all fees and taxes applied to Your winnings according to the laws of the jurisdiction of Your residence if applicable.
11. GAME RULES
11.1 By accepting these Terms and Conditions You confirm that You know and understand the rules of the games offered on the website. It is at Your discretion to familiarise Yourself with the theoretical payout percentage of each game.
12. DISCLAIMER OF LIABILITIES
12.1 By accepting these Terms and Conditions You confirm Your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from Your use of the Website and Services.
12.2 The availability of the Services does not constitute an offer, solicitation, or invitation by us for the use of our Services in any jurisdictions in which such use is prohibited by law. If You use our Services in breach of any local, national, federal, provincial, state, or other laws that apply to You, we will not be liable to You for any consequences of such use.
12.3 The Casino is not liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent uninterrupted gameplay.
12.4 In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Casino reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers within the correct parameters.
12.5 If we mistakenly credit Your Player Account with winnings that do not belong to You, whether due to a technical issue, error in the paytables, human error, or otherwise, the amount will remain our property and will be deducted from Your Player Account. It is Your obligation to advise Us of the error immediately by email. If You have withdrawn funds that do not belong to You prior to us becoming aware of the error, the amount credited in error will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by You to us.
12.6 The Casino, its directors, employees, partners, and service providers:
- do not warrant that the software or the Website is/are fit for their purpose;
- do not warrant that the software and Website are free from errors;
- do not warrant that the Website and/or games will be accessible without interruptions;
- shall not be liable for any loss, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental, or otherwise, arising in relation to Your use of the Website or Your participation in the games.
12.7 You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims, and liabilities howsoever caused that may arise in relation to Your use of the Website or participation in the Games.
12.8 You acknowledge that in the event of a dispute, the Casino shall be the final decision-maker of whether You have violated the Casino’s Terms and Conditions in a manner that results in Your suspension or permanent exclusion from further participation on the Website.
13. USE OF PLAYER ACCOUNT
13.1 To be able to play real money games on Casino Together, a Player account must be opened.
13.2 When You register an account with us You agree, warrant, and represent that:
- You are legally capable of entering into binding contracts, including these Terms and any interactions with the Services that might amount to, or create, a binding contract.
- You will not try to sell or in any way transfer, the benefit of Your account to any third party and nor will You acquire or attempt to acquire an account that has been opened in the name of a third party.
- You are not prohibited for any reason from using the Services including, but not limited to, by way of a court order.
- You are not a PEP, HIO or PEP/HIO Related Person (all as defined below), and You will immediately inform us of any changes to Your status in this regard.
- You may not register, or maintain, an account with us if You are considered to be a politically exposed person (“PEP”), a head of an international organization (“HIO”), or a family member or close associate of a PEP or HIO (“PEP/HIO Related Person”); and You undertake to immediately notify us of any change to this status
- a PEP includes an individual holding the following offices or positions in or on behalf of any state:
- head of state or head of government,
- member of the executive council of government or member of a legislature,
- deputy minister or equivalent rank ambassador, attaché or counselor of an ambassador,
- military officer with a rank of general or above,
- president of a state-owned company or a state-owned bank,
- head of a government agency,
- judge of a supreme court, constitutional court, or other courts of last resort, and
- leader or president of a political party represented in a legislature;
- a HIO is a person who is, or was within the past five years, the primary person responsible for leading an international organization or institution, and the international organization or institution that they are, or were, the head of is either:
- an international organization established by the government of any state; or
- an institution established by an international organization established by the government of any state;
- a family member of a PEP or HIO includes:
- their spouse or common-law partner, or ex-spouse or former common-law partner,
- their biological or adoptive child(ren),
- their mother(s) or father(s),
- the mother(s) or father(s) of their spouse or common-law partner (mother-in-law or father-in-law),
- their siblings;
- a close associate of a PEP or HIO includes persons who:
- are business partners of, or who beneficially own or control a business with a PEP or HIO,
- are in a romantic relationship with a PEP or HIO;
- are involved in financial transactions with a PEP or HIO,
- serve as a member of the same board as a PEP or HIO,
- carry out charitable works closely with a PEP or HIO, and
- are jointly listed on a policy of insurance where one of the holders may be a PEP or HIO
13.3 In order to open an account, the Player will be invited to complete a registration form and provide the following personal information: a "Username", a "password", "Name", “surname”, "email", “Phone number”, “country”, “home address”, “gender”, “date of birth” and “currency”; and You will inform us of any subsequent changes to this information.
13.4 The name entered on the Player's account registration must match the legal name and identity of the Player.
13.5 The Player is advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters, and numbers. This password must meet the minimum required number of characters and must not be shared with any other person.
13.6 Each Player can create only one (1) personal account per household address, email address, telephone number, IP, payment method, linked e-wallet accounts, mobile device, shared computer, and/or application download instance. Under no circumstances will we be obliged to circumvent or lift these restrictions, but we may consider any justifiable request to do so on a case by case basis.
13.7 If several Players wish to play in our casino from a common computer network (dormitories, fraternities, etc.), or from the same household, we strongly suggest that they contact our support service (email@example.com), before creating multiple accounts to avoid unnecessary security procedures.
13.8 In the event that our security system detects that information is identical on several accounts, it will be flagged as "multi-accounts" or “Duplicate Accounts”. We may restrict, suspend and/or permanently close any and/or all such accounts and levy an administration charge for dealing with the same.
13.9 The Player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.
13.10 We recommend that our Users log out of their accounts at the end of each game session for added security.
13.11 Any returns, winnings, or bonuses which the Player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and Players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.
13.12 The Casino reserves the right to prohibit the use of pseudonyms and/or avatars that it deems inappropriate, including those of a political, racist, pornographic, hateful, violent nature, condoning terrorism, drugs, and/or weapons. We also reserve the right to refuse to activate an account at any time and for any reason.
13.13 The Website can only be used for personal purposes and shall not be used for any type of commercial profit.
13.14 You must maintain Your account and keep Your details up to date. Failure to do so may limit our ability to provide certain of the Services to You including, but not limited to, the processing of deposit and/or withdrawal requests in a timely manner, or at all. You may update Your details at any time by contacting our customer services team at firstname.lastname@example.org.
13.15 We reserve the right to call the number provided in Your User account, which at our own discretion can be a necessary part of the KYC procedure.
13.16. Until the account is fully verified, no withdrawal requests will be processed. We will make reasonable efforts to try to contact you regarding the verification of your account. If we are unable to reach you (by email or phone) within 30 days, the withdrawal request will be canceled and the funds will be credited back to your cash balance.
14. ANTI-FRAUD POLICY
14.1 The Company has a strict anti-fraud policy. If the Player is suspected of fraudulent actions including, but not limited to:
- participating in any type of collusion with other Players
- development of strategies aimed at gaining winnings unfairly
- fraudulent actions against other online casinos or payment providers
- chargeback transactions with a credit card or denial of some payments made
- creating two or more accounts
- For other types of cheating or becoming bankrupt in the country of their residence, the Casino reserves the right to terminate the Player's Account and suspend all payouts. This decision is at the sole discretion of the Casino. The Player will not be notified or informed about the reasons for such actions. The Casino also reserves the right to inform relevant regulatory bodies of the fraudulent actions performed by the Player.
14.2 Casino Together has zero tolerance to advantage play and fraudulent behavior. Any Player who deliberately tries to take advantage of casino welcome offers or other promotions may have bonuses forfeited and confiscation of any bonus winnings. Fraudulent behavior may include (but is not limited to):
- use of stolen cards;
- creating more than one account in order to get an advantage from casino promotions;
- providing incorrect registration data;
- providing forged documents;
- any other actions which may damage the Casino.
14.3 The Casino reserves the right to close Your Player Account and to refund to You the amount on Your account balance, subject to deduction of relevant withdrawal charges, at the Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
14.4 In order to verify a Player’s account casino management requires documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case a Player doesn’t have an opportunity to provide documents in the above-mentioned alphabet, the casino reserves the right to demand video verification where the Player shows the relevant documents.
14.5 The Casino reserves the right to retain payments if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any User or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.
14.6 Should You become aware of any possible errors or incompleteness in the software, You agree to refrain from taking advantage of them. Moreover, You agree to report to the Casino any error or incompleteness immediately. Should You fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
14.7 The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interest and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
15. ACCOUNT VERIFICATION
15.1 All accounts need to be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closings, etc.
15.2 By accepting these Terms and/or registering to use the Website You acknowledge and agree that we are entitled to conduct any and all identification, credit, fraud, and other verification checks that may be required. You agree that You will provide us with all information that we require in connection with verification checks.
15.3 Any withdrawal request requires prior account verification. The required documents are as follows:
- A valid personal identification document (passport, driving license or national identity card).
- Proof of address of fewer than 3 months in PDF format on which the full name and address of the Player are mentioned. Bank account statements, payslips, water, gas, and electricity bills as well as landline/internet bills are considered proof of address (non exhaustive list).
- Any official document from the User's banking institution on which the IBAN code and the BIC / SWIFT code appear.
15.5 If You wish to verify Your account before requesting a withdrawal, You should contact our live support. Documents can be emailed to email@example.com or through live chat.
15.6 The information on the documents submitted must correspond to the information provided by the Player when creating Your account. The Player agrees to inform customer service of any change in the situation, in order to keep his account up to date and verified by providing supporting documents.
15.7 The Player will take care to submit a complete file and include authentic, legible documentation so that the processing times can be respected.
15.8 The processing time for account verification is 1 (one) working day, once all the necessary supporting documents have been received. However, the delay may be altered by an extraordinary and unusual situation.
15.9 As part of the registration and verification process, we may transfer any information provided to us to certain third parties for the purposes of assisting with and completing any verification process, and You specifically agree and consent to such transfers and processing.
16. RESPONSIBLE GAMING
16.1 The Player can choose, at their discretion, a deposit limit by setting the amount and the period during which the deposit limit will be applied. Once said limit is reached, the Player will no longer be able to deposit until the limit is reset. It should be noted that the deposits already made over the period will be taken into account in the calculation of the limit.
16.2 The Player may, at their discretion, choose to limit their ability to access their account for a determined period using the “Account freeze” option from the cashier. Following this limitation, the active funds will then be frozen and no transaction can be carried out on his account. The Player will be able to access their funds once the defined freeze period has lapsed.
16.3 All restrictions and exclusions will take effect immediately after confirming the settings in the Responsible gaming tab of the Player account.
16.4 Any request for account freezing and/or exclusion will only be valid for the brand on which the Player has requested it (Casinotogether.com) and does not include other online casinos.
16.5 Our staff have no control over responsible gaming options, which means they can only be changed or removed by the Player. Any increase or removal of the limit will be effective within 24 hours exactly.
17. DATA PROTECTION
17.1 We hereby warrant that we adopt adequate technical and organizational measures to ensure the security of our systems and the integrity of data transmitted on our website.
17.2 You agree to keep Your account Username and password confidential and not to share the same with any third party. We will not be responsible for any losses that may arise as a result of misuse of Your Username or password or from any unauthorized access to Your account.
17.3 Should You believe that a third party may be accessing Your account You must immediately report the same to our customer support team at firstname.lastname@example.org.
17.4 You are solely responsible for the security of any device(s) that You may use to access, and for all activity taking place on, Your account.
18.1 The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods.
18.2 Not all deposit methods may be available to You all the time. We do not guarantee the availability of any particular deposit and/or payment method, and we are free to add, remove, amend and/or make changes to the deposit options available to You at any time and at our sole discretion.
18.3 Contact our support team at email@example.com to inquire about the payment methods which are most favorable for Your country of residence.
18.4 The Company does not accept third-party payments. You must make deposits only from a bank account, bank cards, e-wallets, or other payment methods that are registered in Your own name. If we determine during the security checks that You have violated this condition, Your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third-party accounts.
18.5 When making a deposit, the Player authorizes CasinoTogether to use Electronic Service Providers (PSE) and/or third-party payment providers for the processing of the various financial transactions, he, therefore, accepts to be bound directly to the general conditions of use of said partners.
18.6 Please note that the minimal amount of deposit is 20€ or equivalent. The maximum amount of deposit depends on the payment method You decide to use, the limits imposed by You on Yourself, or as otherwise determined by us at our sole discretion.
18.7 Any deposit method used must correspond to the first and last name of the CasinoTogether account holder.
18.8 Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through the CoinsPaid payment system. If You want to limit Your gambling in the casino, please, use any other available option.
18.9 Stakes and deposits made on the site may be refunded under certain conditions.
18.10 By choosing a deposit method, the Player accepts the conditions and all the costs that may be applied to him by a third party, such as his banking establishment (conversion fees, international transaction fees, etc.) Under no circumstances will we be liable to You for any transactional fees charged to, or imposed upon, You by a third party.
18.11 Deposited funds will be credited to Your account upon actual receipt of the same by us and/or our agents, as the case may be.
18.12 We are not a bank, and funds deposited to Your account are not insured by any government agency, or otherwise protected by a deposit security scheme, nor will they bear interest.
18.13 You agree to only deposit funds which You intend to use to interact with and/or make use of the Services. If we believe, in our sole and absolute discretion, that You have deposited funds with no intention of using said funds for the purpose of interacting with and/or making use of the Services, we may suspend or close Your account and may be required to report the matter to the relevant authorities.
18.14 In the event that any deposit fails, is canceled by You or a third party, and/or the funds are not received by us, for whatever reason (“Failed Deposit”), we may void any and all balances, bonuses, and winnings credited, accrued or awarded to Your account which relate to a Failed Deposit
19. WITHDRAWAL POLICY
19.1 The withdrawal methods are linked to the deposit methods used during the deposits previously made. If a payment method does not allow payment to proceed smoothly, we reserve the right to choose the method of payment for the withdrawal
19.2 The minimal amount for withdrawal is 50€ or an equivalent. Unless explicitly stated otherwise in the terms and conditions of the specific promotion.
19.3 The maximum amount for withdrawal depends on the payment method You use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
19.4 The Casino reserves the right to check Your identity prior to processing payouts and to hold any refund or withdrawals whilst Your identity is verified. In case You provide false Personal Data, the withdrawal can be refused and the Player Account terminated, of which You will be informed by email.
19.5 Please note that the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
19.6 The internal operating currency of the Website is Euro. Due to this fact, in case You transact in other currencies, the amount deducted from Your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of Your bank and/or the Casino's payment processing system.
19.7 All Bank Transfer payouts are processed within five to seven (5-7) banking days.
19.8 You acknowledge that withdrawals requested via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino.
19.9 The maximum withdrawal amount is €/$5,000 per week and €/$20,000 per month.
19.10 Exceptions may be made for Players with a higher VIP level, if any, at the Casino’s sole discretion.
19.11 If You win more than €/$20000, the Casino reserves the right to divide the payout into monthly installments of a maximum €/$20000 until the full amount is paid out.
19.12 All progressive jackpot wins will be paid in full.
19.13 A deposit must be wagered at least once before all or part of the balance is withdrawn. This is in accordance with the standards imposed on us by anti-money laundering regulations.
19.14 In special cases to prevent money laundering, we reserve the right to pay the withdrawal by a payout method of our choice even if it is not the one initially requested. Withdrawal requests on non-refundable credit cards will be issued to an electronic wallet or by bank transfer.
19.15 Withdrawal requests may be canceled at any time before they have been processed, at the Player’s request.
19.16 A withdrawal request cancels any currently active bonuses, including non-activated free spins.
19.17 It is always Your responsibility to:
- Ensure that all information pertaining to any payment methods associated with Your account is current and up to date. You further acknowledge and agree that failure to do so may result in Your deposit and/or withdrawal requests being declined.
- Notify us if You believe that any of the payment methods associated with Your account have been compromised, or if You have been a victim of any identified fraud which may impact upon such payment methods. Once notified we will suspend Your account until such time as You request otherwise.
- Payments to and from Your account are handled and processed by third-party financial institutions, commercial payments agents, and/or payments services providers (collectively, “Payments Facilitators”). You authorize us, on Your behalf, to instruct and otherwise deal with Payments Facilitators as required in the processing of deposits to, and withdrawals from, Your account in accordance with instructions provided by You via our Website.
- To the extent that Payments Facilitators are used for processing payments, we will not be responsible for the acts or omissions of any Payments Facilitator prior to our receipt of funds in the case of a deposit and after initiating a transfer of funds in the case of a withdrawal. You acknowledge and agree that, where directed by us to do so, certain disputes or complaints You may have regarding the processing of Your payments, will be directed by You to the relevant Payments Facilitator.
20. REFUND POLICY
20.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
20.2 All funds deposited by Players are kept in the Player account. Player funds are kept in bank accounts separate from the business accounts of the Company.
20.3 A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed their Player Account.
20.4 If You have funded Your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases You have made. If Your withdrawals exceed the total amount deposited, any excess amount will be paid to You via one of our alternative methods available.
20.5 Before a refund is processed, all bonuses and winnings in Your balance will be deducted prior to calculating the amount to be refunded.
20.6 In case of any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.
20.7 All costs that may occur upon refund procedure are undertaken by the Player.
20.8 Refunds are only applicable if the Player made a deposit but did not engage any bets within this same deposit or related bonuses / free spins.
20.9 In the event that the request is not approved, the Player will be informed of the reasons why his request was refused.
20.10 If the Player is still not satisfied, they should send an email to customer support and a manager will contact them directly to resolve the situation.
21. DORMANT ACCOUNTS
21.1 An inactive (dormant) account is a Player Account that has not logged in for twelve (12) consecutive months. If Your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of Your account, if less) for the duration that the balance of Your account remains positive.
21.2 You authorize the Casino to debit this fee from Your Player Account at the beginning of the month following the day on which Your account is deemed inactive, and at the beginning of every subsequent month that Your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.
21.3 Players have the possibility to recover the remaining funds on their inactive accounts by logging into their personal accounts and making a withdrawal request. In the case of blocked and/or excluded accounts, Players must contact customer support to recover these dormant funds.
21.4 We will attempt to notify You if Your account is due to become, or becomes Inactive Account, and we will provide You with at least 30 days’ notice before deducting any Inactive Account fees.
22. Copyrights and IP
We are the owner, or authorized User or licensee as the case may be, of all intellectual property rights related to, or exploited in the course of providing, the Services to You, and all Website content including, without limitation, any copyright, patent, designs (registered or unregistered), trademarks, service marks, source codes, specifications, templates, graphics, logos or any right subsisting anywhere in the world in respect of websites, content, databases, formats, interfaces, programming, the offering of services to other customers, software or any application for any of the foregoing and any modification, improvements, developments, and enhancements thereof (“Intellectual Property”). Except where we have specifically stated to the contrary, we do not grant any express or implied right to You in respect of any of our intellectual property rights.
22.1 Any content which is presented, or otherwise made available, to You via the Website is for Your own personal use only and any additional usage, distribution, or reproduction of said content without our express prior written consent is strictly prohibited.
22.2 Insofar as is strictly necessary to enable You to make proper use of the Website and the Services only, we grant You a revocable, non-exclusive, non-sublicensable, non-commercial, personal license to use the Intellectual Property. We reserve the right to take any action we consider necessary, which may include issuing legal proceedings against You, to protect our Intellectual Property and prevent unauthorized use of our data, Website, or Services.
23.1 You are free to contact our customer service team according to the instructions found on the Website to make any complaints and/or report malfunction regarding our services.
23.2 Complaints are handled in the support department and escalated in the organization of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
23.3 Any complaints considered reasonable will be dealt with as soon as possible. We answer your emails within 24 hours. If the dispute is not resolved on the casino management level, You can contact any independent body, gaming authority, or the licensing regulator listed on the Website.
23.4 In the event of any dispute, You agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server, the result that was logged on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
23.5 When we wish to contact You regarding such a dispute, we will do so by using the contact details provided in Your Player Account.
23.6 In the event of a wager not being recorded on time by the servers, the casino cannot be held responsible or liable for the result of the round. Likewise, any amount engaged cannot be the subject of a request for reimbursement.
23.7 The Company cannot be held responsible for any unintentional interruption of operation of the Site following unforeseen circumstances or for reasons beyond its control, in particular, but not exhaustively: natural disasters, such as earthquakes, floods, fires, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fiber optic cuts, strikes, or shortages of transportation, infrastructure, fuel, energy, labor or materials; the breakdown of infrastructure providing telecommunications and information services; hacking.